{"id":1636,"date":"2025-12-08T06:03:35","date_gmt":"2025-12-08T05:03:35","guid":{"rendered":"https:\/\/hostup.se\/blogg\/?p=1636"},"modified":"2025-12-08T06:04:56","modified_gmt":"2025-12-08T05:04:56","slug":"critical-support","status":"publish","type":"post","link":"https:\/\/hostup.se\/blogg\/critical-support\/","title":{"rendered":"Nyhet: Critical Support \u2013 experthj\u00e4lp inom 10 minuter, dygnet runt"},"content":{"rendered":"\n<p>Klockan \u00e4r 03:00, din databas har kraschat och du f\u00e5r inte ig\u00e5ng den. Vanlig support \u00e4r snabb, men ibland har du inte tid att v\u00e4nta i k\u00f6.<\/p>\n\n\n\n<p>Nu lanserar vi <strong>Critical Support<\/strong> f\u00f6r VPS. Det ger dig en senior tekniker (Level 3) som b\u00f6rjar fels\u00f6ka ditt \u00e4rende inom 10 minuter \u2013 dygnet runt, \u00e5ret runt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vad_kostar_det\"><\/span>Vad kostar det?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Priset \u00e4r <strong>1 500 kr per \u00e4rende<\/strong>.<\/p>\n\n\n\n<p>Men vi har en viktig regel: <strong>Du betalar bara om felet ligger p\u00e5 din sida.<\/strong> Visar det sig att problemet beror p\u00e5 v\u00e5r infrastruktur stryker vi avgiften direkt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vem_betalar_for_vad\"><\/span>Vem betalar f\u00f6r vad?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>F\u00f6r att det ska vara tydligt vad som g\u00e4ller har vi satt upp enkla riktlinjer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Du betalar (1 500 kr) om:<\/strong> Problemet beror p\u00e5 en konfiguration eller annan mjukvara i din server. Ett exempel kan vara att MySQL ligger nere p.g.a fel beh\u00f6righeter i \/var\/mysql eller att servern ligger nere eftersom automatiserad trafik \u00f6verbelastar din VPS. Vi fels\u00f6ker och r\u00e4ttar problemet d\u00e4r det g\u00e5r.<\/li>\n\n\n\n<li><strong>Det \u00e4r gratis (0 kr) om:<\/strong> Felet beror p\u00e5 v\u00e5ra n\u00e4tverk, v\u00e5ra hypervisors, h\u00e5rdvarufel eller andra avvikelser i kontrollpanelen<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sa_har_funkar_det\"><\/span>S\u00e5 h\u00e4r funkar det<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>N\u00e4r du skapar ett support\u00e4rende f\u00f6r din VPS v\u00e4ljer du prioritet <strong>Critical<\/strong>. Det skickar ett larm direkt till v\u00e5ra jourhavande tekniker som loggar in och b\u00f6rjar jobba direkt. Du kan g\u00f6ra det via denna sida: <a href=\"https:\/\/cloud.hostup.se\/support\">https:\/\/cloud.hostup.se\/support<\/a><\/p>\n\n\n\n<p>N\u00e4r du skapar \u00e4rendet f\u00f6rs\u00f6k g\u00e4rna att skriva s\u00e5 utf\u00f6rligt som m\u00f6jligt s\u00e5 att vi f\u00f6rst\u00e5r vad problemet \u00e4r och kan komma ig\u00e5ng direkt<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"903\" src=\"https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical-1024x903.png\" alt=\"\" class=\"wp-image-1637\" srcset=\"https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical-1024x903.png 1024w, https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical-300x265.png 300w, https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical-768x678.png 768w, https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical-1536x1355.png 1536w, https:\/\/hostup.se\/blogg\/wp-content\/uploads\/2025\/12\/support-critical.png 1596w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Det h\u00e4r \u00e4r en funktion vi hoppas att du aldrig beh\u00f6ver anv\u00e4nda. Men om krisen \u00e4r framme en s\u00f6ndagsnatt, s\u00e5 finns expertkunskapen ett klick bort.<\/p>\n\n\n\n<p>Gl\u00f6m inte att v\u00e5r vanliga support sj\u00e4lvklart alltid \u00e4r gratis och det \u00e4r den man anv\u00e4nder om \u00e4rendet inte \u00e4r kritiskt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Klockan \u00e4r 03:00, din databas har kraschat och du f\u00e5r inte ig\u00e5ng den. Vanlig support \u00e4r snabb, men ibland har du inte tid att v\u00e4nta i k\u00f6. Nu lanserar vi Critical Support f\u00f6r VPS. Det ger dig en senior tekniker (Level 3) som b\u00f6rjar fels\u00f6ka ditt \u00e4rende inom 10 minuter \u2013 dygnet runt, \u00e5ret runt. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1636","post","type-post","status-publish","format-standard","hentry","category-om"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/posts\/1636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/comments?post=1636"}],"version-history":[{"count":3,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/posts\/1636\/revisions"}],"predecessor-version":[{"id":1640,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/posts\/1636\/revisions\/1640"}],"wp:attachment":[{"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/media?parent=1636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/categories?post=1636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostup.se\/blogg\/wp-json\/wp\/v2\/tags?post=1636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}