{"id":460,"date":"2024-10-13T08:21:23","date_gmt":"2024-10-13T06:21:23","guid":{"rendered":"https:\/\/hostup.se\/en\/support\/?p=460"},"modified":"2025-11-27T20:41:16","modified_gmt":"2025-11-27T18:41:16","slug":"aterstall-losenordet","status":"publish","type":"post","link":"https:\/\/hostup.se\/en\/support\/aterstall-losenordet\/","title":{"rendered":"Reset the password"},"content":{"rendered":"\n<p>Getting locked out of your own server is frustrating, but luckily it\u2019s easy to fix. Since we prioritize self-service, you can reset your root password (or Windows administrator password) directly in our customer portal in just a few minutes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Preparations\"><\/span>Preparations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Before you begin, make sure you have access to <strong>cloud.hostup.se<\/strong>. Restarting the server is usually required before you reset the password, so if you\u2019ve got anything mission-critical running, it\u2019s a good idea to schedule this for a low-traffic period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_by_step_How_to_reset_the_password\"><\/span>Step by step: How to reset the password<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/cloud.hostup.se\/login\/en\">customer zone<\/a>.<\/li>\n\n\n\n<li>Use the search box at the top and search for &#8220;password&#8221;. Select the server you want to reset the password for:<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/hostup.se\/support\/wp-content\/uploads\/2025\/11\/command-pallete-search-1024x711.png\" alt=\"\" class=\"wp-image-1006\"\/><\/figure>\n\n\n\n<p>On the next page, scroll down to &#8220;Access&#8221; and click &#8220;Create new password&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/hostup.se\/support\/wp-content\/uploads\/2025\/11\/skapa-nytt-losenord-vps-1024x385.png\" alt=\"\" class=\"wp-image-1007\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your new password in the fields. Remember to choose a strong password with both letters, numbers and special characters.<\/li>\n\n\n\n<li>Click Reset &amp; Restart.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_pitfalls\"><\/span>Common pitfalls<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Read-only file system<\/strong>: If your server has suffered an error or ran out of storage, the operating system can lock the disk in read-only mode to protect data. Then the password change fails because the system cannot save the new password. If this happens, you often need to restart the server in safe mode or contact support for help.<\/li>\n\n\n\n<li><strong>SSH configuration<\/strong>: If you have modified your \/etc\/ssh\/sshd_config to deny login with password (PasswordAuthentication no), you will still not be able to login with password via SSH, but you can use your new password to login via the console.<\/li>\n\n\n\n<li><strong>Windows VPS<\/strong>: For Windows, the recovery applies to the Administrator account. It may take a few minutes after the restart for the RDP service to respond.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-hostup-support wp-block-embed-hostup-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"DgjEXMnzHm\"><a href=\"https:\/\/hostup.se\/support\/aktivera-ssh-losenordsinloggning\/\">Aktivera inloggning med l\u00f6senord f\u00f6r SSH p\u00e5 din VPS<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201dAktivera inloggning med l\u00f6senord f\u00f6r SSH p\u00e5 din VPS\u201d &ndash; HostUp Support\" src=\"https:\/\/hostup.se\/support\/aktivera-ssh-losenordsinloggning\/embed\/#?secret=OamLRWMDkM#?secret=DgjEXMnzHm\" data-secret=\"DgjEXMnzHm\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-hostup-support wp-block-embed-hostup-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"nbIqJUIzta\"><a href=\"https:\/\/hostup.se\/support\/anvanda-vnc-konsol-vps\/\">Hur du anv\u00e4nder VNC-konsolen f\u00f6r fels\u00f6kning av din VPS<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201dHur du anv\u00e4nder VNC-konsolen f\u00f6r fels\u00f6kning av din VPS\u201d &ndash; HostUp Support\" src=\"https:\/\/hostup.se\/support\/anvanda-vnc-konsol-vps\/embed\/#?secret=FWEMtNiSyP#?secret=nbIqJUIzta\" data-secret=\"nbIqJUIzta\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verification\"><\/span>Verification<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Once the server has rebooted, try logging in to verify that the new password works:<br><br><strong>For Linux (via terminal):<\/strong><br><code>ssh root@your-ip-address<\/code><br><br><strong>For Windows (via RDP):<\/strong><br>Use Microsoft Remote Desktop and sign in as <code>Administrator<\/code>.<br><br>If you still can\u2019t get in over the network, use the Console feature in the customer portal. It provides direct access to the screen regardless of network settings and is the best way to see if the server is hanging during startup.<\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"460\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this article helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.happy-face-cls-1{fill:#c9c9c9;}.happy-face-cls-2{fill:#e1e1e1;}.happy-face-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"happy_face\">\r\n                        <circle class=\"happy-face-cls-1 daexthefu-icon-primary-color\" cx=\"24\" cy=\"24\" r=\"17\" \/>\r\n                        <path class=\"happy-face-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <circle class=\"happy-face-cls-3 daexthefu-icon-secondary-color\" cx=\"18\" cy=\"22\" r=\"2\" \/>\r\n                        <circle class=\"happy-face-cls-3 daexthefu-icon-secondary-color\" cx=\"30\" cy=\"22\" r=\"2\" \/>\r\n                        <path class=\"happy-face-cls-3 daexthefu-icon-secondary-color\" d=\"m16.79,29c-1.19,0-1.89,1.31-1.25,2.32,1.77,2.81,4.9,4.68,8.47,4.68s6.7-1.87,8.47-4.68c.63-1.01-.06-2.32-1.25-2.32-3.67,0-10.76,0-14.43,0Z\" \/>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-icon\" data-value=\"0\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>\r\n                            .sad-face-cls-1{fill:#c9c9c9;}.sad-face-cls-2{fill:#676767;}.sad-face-cls-3{fill:#e1e1e1;}.sad-face-cls-4{fill:#676767;}\r\n                        <\/style>\r\n                    <\/defs>\r\n                    <g id=\"sad_face\">\r\n                        <circle class=\"sad-face-cls-1 daexthefu-icon-primary-color\" cx=\"24\" cy=\"24\" r=\"17\" \/>\r\n                        <path class=\"sad-face-cls-3 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <circle class=\"sad-face-cls-4 daexthefu-icon-secondary-color\" cx=\"18\" cy=\"22\" r=\"2\" \/>\r\n                        <circle class=\"sad-face-cls-4 daexthefu-icon-secondary-color\" cx=\"30\" cy=\"22\" r=\"2\" \/>\r\n                        <path class=\"sad-face-cls-2 daexthefu-icon-secondary-color\" d=\"M16.9,34.5c-0.4,0-0.8-0.1-1.1-0.4c-0.6-0.6-0.6-1.5,0-2.1c2.2-2.2,5.1-3.4,8.1-3.4c3.1,0,6,1.2,8.1,3.4\r\n                        c0.6,0.6,0.6,1.5,0,2.1s-1.5,0.6-2.1,0c-1.6-1.6-3.7-2.5-6-2.5s-4.4,0.9-6,2.5C17.7,34.4,17.3,34.5,16.9,34.5z\" \/>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Skriv ditt meddelande\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Skicka in<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Avbryt<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Tack f\u00f6r din feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>Do you need to reset your VPS password? Whether you\u2019re using a Linux or Windows VPS, you can do it easily from the control panel.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-460","post","type-post","status-publish","format-standard","hentry","category-vps"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/posts\/460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/comments?post=460"}],"version-history":[{"count":4,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/posts\/460\/revisions"}],"predecessor-version":[{"id":614,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/posts\/460\/revisions\/614"}],"wp:attachment":[{"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/media?parent=460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/categories?post=460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostup.se\/en\/support\/wp-json\/wp\/v2\/tags?post=460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}