Domain Name Transfer

Transferring a domain name means you are transferring ownership and control of a domain name to another party. This process requires cooperation from both the current owner and any potential new owner. Follow this process to ensure a smooth transfer:

Step 1: Authorization of Existing Owner

• Login: The current owner starts by logging into their customer account on our portal.
• Two-Factor Authentication (2FA): To ensure the security of the process, the current owner should authenticate themselves with both their password and a chosen 2FA method. This can be U2F Authentication, Google Authenticator, or any other available method. This step ensures that only authorized users can initiate a transfer.

Step 2: Initiate the transfer process

• Select the Correct Domain: Inside the customer portal, the current owner selects the specific domain to be transferred.
• Change Owner: Navigate to the “Change Owner” section on the left side. Here, the current owner must enter the new owner’s email address. The email address must exist in our system, so ensure that the new owner has registered an account under the email address provided here.

• Confirmation: After entering the new owner’s email address, the system will send a confirmation link to the current owner’s email address. This link must be clicked to confirm and initiate the transfer.

Step 3: Preparations for the New Owner

• Prerequisites: Before the transfer can be completed, the new owner must already have an existing customer account with us. This is necessary to ensure that all relevant details and settings are correct and ready for transfer.
• Verification of Details: Once the new owner has a customer account, our system verifies that all entered details are correct. This step is crucial to ensure that the transfer occurs without any errors.

Step 4: Confirmation and approval from new owner

• Login and Authorization: The new owner logs into their customer account and undergoes the same authorization process as the current owner.
• Approval of Transfer: An email with a confirmation link is sent to the new owner. By clicking on this link, the new owner confirms that they are ready to receive the domain name and accept its ownership. The new owner must also read and agree to the terms of service applicable to the top-level domain.

Step 5: Completion of Transfer

• Transfer of Ownership: Once the new owner has confirmed the transfer, the actual transfer of the domain name to the new customer account is carried out.
• Updating Ownership Details: After the transfer is complete, the ownership details are updated to reflect the new owner’s information.

Step 6: Confirmation and Documentation

• Confirmation Messages: After the transfer is completed, both the previous and the new owner will receive a confirmation message via email. This message confirms that the transfer has been successfully completed.
• Access to Documentation: For transparency and reference, the entire transfer process is meticulously documented in our system. Both the current and new owner can review these details at any time by clicking on “Events” in the main menu within the customer portal.