Below is a brief overview of our most important terms. See the full document for details:
This agreement (“Agreement”) governs the relationship between you (“Customer”) and HostUp AB, Org. No. 559290-1325 (“HostUp”), trademark No. 018764145, regarding the subscription service (“Service”) provided by HostUp. These terms form a legally binding agreement between you, whether acting as a private individual or as a representative of a company.
1.1 Under the Service, you rent resources on one of HostUp’s servers, which may include both web hosting and VPS.
1.2 HostUp strives to provide backups of the files you upload. However, HostUp cannot be held responsible for any data loss. You remain responsible for keeping copies of important information.
1.3 HostUp reserves the right to suspend your account if there are valid reasons, such as excessive system usage, illegal activities, or violation of our AUP. HostUp will, where possible, warn you in advance, unless otherwise stated in the AUP.
1.4 If you violate our AUP intentionally (e.g., deliberate crypto or blockchain activities), you are prohibited from purchasing HostUp services in the future.
1.5 We make every effort to maintain high uptime but cannot be held liable for any losses caused by downtime. For transparency, we provide a status page at status.hostup.se. Please note that this general status does not necessarily reflect individual customer configuration issues.
1.6 HostUp reserves the right to decline an order if it is suspected of going against HostUp’s interests.
1.7 HostUp’s total liability, regardless of the basis of the claim, will not exceed the amount you paid over the previous 12 months. HostUp is not liable for indirect damages such as lost profits, data, or business interruptions.
1.8 You agree that HostUp is not liable for any stress, financial loss, or other damage related to service downtime, interruptions, or errors.
2.1 The Service continues indefinitely according to the period chosen at sign-up. You may switch between monthly and yearly billing at any time.
2.2 You have a right of withdrawal of 14 days for VPS and 45 days for shared hosting. This does not apply to domain registrations or renewals. It does not apply to cPanel license addon for VPS
2.3 HostUp may suspend your service if payment is not received on time.
2.4 The Agreement only terminates if you explicitly cancel it—either through customer support or via our customer portal. If you do not cancel before the service expires, you are liable for the invoice for the next billing cycle.
2.5 If HostUp terminates the Agreement due to a breach of these terms, you are not entitled to any refund for the Service.
3.1 HostUp provides the option to register domain names, either directly or via a third party.
3.2 If automatic renewal is enabled, we send an invoice 30 days before the domain expires. If the invoice is not paid, we do not renew the domain. You can manually renew the domain at any time via the customer portal.
3.3 When transferring .se or .nu domain names to HostUp, no automatic extension is applied (it’s free). If there is a transfer cost, the domain is extended by 1 year.
4.1 You are obliged to pay all invoices on time. Payment can be made via invoice, credit card, Apple/Google Pay, or Swish.
4.2 HostUp may delete your Service 10 days after the invoice due date if payment has not been received, resulting in the loss of all data. If you cancel the Service, it is removed either immediately or on the expiration date, depending on your choice.
4.3 By paying with a credit card, Apple Pay, or Google Pay, you authorize HostUp to charge your account periodically until the Service is canceled. We reserve the right to correct pricing errors even if payment has already been processed.
4.4 Prices are listed excluding VAT (25%). We may update recurring prices at any time, but if you have already received an invoice, the listed price applies for that billing period. Invoices are sent 30 days in advance for web hosting/domains and 14 days in advance for VPS. All payments are in SEK.
4.5 You agree to keep your contact and payment information up to date so we can process payments and contact you if necessary.
5.1 We value data privacy and security. Please read our privacy policy. By using the Service, you agree to be bound by it. Note that our servers are located in Sweden, and if you reside in another country, you agree that your data may be transferred and processed under Swedish law.
5.2 If we suspend or terminate your account, you are prohibited from creating a new account under your own or any third-party name. We reserve the right to take legal action for serious violations.
6.1 These terms are interpreted under Swedish law. If you are an EU-based consumer in another EU member state, you benefit from the mandatory consumer protections of your home country, but any disputes may be heard in Swedish courts.
6.2 The parties agree to attempt an informal resolution of any dispute for at least 30 days before commencing any legal proceedings.
6.3 Any arbitration or legal process is limited to the parties involved. Class actions or representative actions are not permitted to the extent allowed by law.
7.1 Certain disputes (e.g., those related to intellectual property, privacy infringement, injunctions) are not subject to the informal negotiation process. If this clause is found invalid, those disputes are resolved in court.
8.1 Information on the website may contain errors or omissions regarding descriptions, prices, or availability. We reserve the right to correct these at any time without prior notice.
9.1 You agree to indemnify and hold HostUp (including its officers and employees) harmless from any claims arising from: (1) your use of our Services; (2) your violation of these Terms; (3) your infringement of third-party rights; or (4) any harmful act you commit against another user of our Services. We reserve the right to assume the exclusive defense in these matters at your expense.
10.1 We may retain certain data you submit to operate and maintain our website and Service. Although we make regular backups, you remain responsible for securing your own data. We assume no liability for data loss or corruption.
11.1 HostUp is not liable for loss or damage caused by events beyond our control, such as natural disasters, war, terrorism, government actions, or widespread internet outages. We are also not liable for issues caused by third-party services (e.g., cPanel) that we provide.
12.1 The Service is provided “as is” and “as available,” without warranties of any kind, express or implied. HostUp does not guarantee the Service will be uninterrupted, error-free, secure, or meet all your expectations.
13.1 These Terms constitute the entire agreement between you and HostUp and supersede any prior agreements, written or oral, on the subject matter hereof.
14.1 You are fully responsible for all activity on your account, including actions taken by any third party who gains access to it with or without your consent.
14.2 You agree to protect your login details. HostUp is not responsible for harm caused by weak passwords or insufficient security measures.
14.3 If your account is used for illegal activities (e.g., phishing, fraud, spam), you bear full responsibility, even if such misuse results from unauthorized access.
14.4 HostUp may immediately suspend your account if we detect suspicious or illegal activities.
14.5 You agree to indemnify HostUp for any claims arising from unauthorized activities on your account.
15.1 If any provision of this Agreement is found to be invalid or unenforceable, it will be deemed severed, and the remaining provisions shall continue in full force. The parties will negotiate in good faith to replace the invalid provision with one that closely reflects its original intent.
16.1 Affiliate management
HostUp manages affiliates through the AddRevenue network. To join, please visit
https://addrevenue.io/sv/join/hostup.
16.2 Advertising rules
It is prohibited to use discount, cashback, or rewards sites to promote HostUp’s services. We conduct monthly reviews of sales, and any such sales generated from restricted channels will be removed.
16.3 Reviews and actions
HostUp reserves the right to periodically review all affiliate sales. Sales from prohibited sources will be canceled, and any associated commissions reclaimed.
16.4 Compliance
Affiliates must follow these advertising rules. Violations may lead to immediate termination of the affiliate agreement and forfeiture of all earned commissions.
If you have any questions or wish to file a complaint regarding the Service, please reach out to us via our support.
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