Legal

This Usage Policy ("AUP") defines the terms under which customers ("Customer") engage with Hostup AB, corporate number 559290-1325 ("HostUp"), regarding the subscription service ("Service") provided by HostUp. Non-compliance with this policy may result in suspension of services.

If you ordered a service within 24 hours and we learn that you are violating any of the options mentioned below, we will suspend and refund you immediately with the possibility of collecting important data later.

If your service has been active for more than 24 hours, we will give you plenty of warning so that you can resolve the issue without any service interruption as long as it does not involve Crypto/Blockchain activities. For these we will suspend your service with immediate effect because you are already aware that this is not allowed on our platform.

Prohibited Activities on Our Platform for VPS (VERY IMPORTANT, READ BEFORE PURCHASE)

Crypto/Blockchain Activities: Engaging in mining, staking, validation, or other blockchain related activities is prohibited.

VPS Resource Usage (Disk DWPD):

We strive to maintain optimal performance and longevity of our storage infrastructure, ensuring that the vast majority of our customers experience superior speeds at all times. To achieve this, we enforce a reasonable yet very generous limit of 1 DWPD (Disk Writes Per Day). This policy enables us to support 99% of our users effectively while safeguarding our systems against misuse.

How It Works:

• Generous Write Cap: If your VPS is allocated 200 GB of storage, you can write up to 200 GB of data per day, equivalent to a maximum of 1,400 GB per week at top speed (2-3 GB/s). This limit helps prevent abuse and ensures that our enterprise-rated disks, which support up to 3 DWPD, remain reliable and do not face undue wear.
• Data Redundancy: To enhance data redundancy, your information is mirrored across three servers, equating the 3 DWPD capacity to an effective 1 DWPD for actual data operations. This protects against hardware failure and extends our service longevity.

Burst and Throttle Mechanism:

• Burst Writing: You can write at maximum speeds until your write bucket is full. Once over the limit, write speeds will be throttled using the "leaky bucket" algorithm and will revert to maximum speeds as capacity allows.

Specific Limits by VPS Plan:

To better understand our policy, refer to the table below for the specific read and write limits for each VPS plan:

VPS Plan	VPS Storage Capacity	Write Bucket Size	Read Bucket Size	Write Bucket Draining Speed (1 DWPD)	Read Bucket Draining Speed (1 DWPD)
VPS XS	50 GB	350 GB	350 GB	0.593 MB/s - 50 GB per day	0.593 MB/s - 50 GB per day
VPS SM	100 GB	700 GB	700 GB	1.187 MB/s - 100 GB per day	1.187 MB/s - 100 GB per day
VPS MED	200 GB	1400 GB	1400 GB	2.374 MB/s - 200 GB per day	2.374 MB/s - 200 GB per day
VPS LG	400 GB	2800 GB	2800 GB	4.749 MB/s - 400 GB per day	4.749 MB/s - 400 GB per day
VPS XL	800 GB	5600 GB	5600 GB	9.498 MB/s - 800 GB per day	9.498 MB/s - 800 GB per day
VPS XXL	1600 GB	11200 GB	11200 GB	18.996 MB/s - 1600 GB per day	18.996 MB/s - 1600 GB per day

Notes on Usage:

• Normal Usage: Our generous DWPD limits are more than sufficient for typical use cases, including very write intensive MySQL databases. Reaching these limits is uncommon and usually associated with extremely high disk-intensive applications, such as crypto/blockchain operations.
• Read Limit: For additional protection against abuse, we also impose a high read limit. This limit is rarely, if ever, reached under normal conditions unless there's an abnormal VPS load (e.g., a load average above 100).

By adhering to these policies, we ensure our storage systems remain robust, providing high performance and reliability for all users.

VPS Resource usage (cpu): While the RAM, Storage is dedicated, the CPU is fair share. This means it's okay to burst usage 100% of the CPU, but not use the CPU excessively 24/7. A thumb rule is if your average CPU usage is 50% or less then it's fine. If it's more than this you need to buy dedicated pinned CPU resources from us. This is because once the hypervisor goes above 50% CPU usage, other VPS CPU performance will decrease and CPU won't be able to turbo boost as high.

VPS Resource usage (bandwidth): Every plan has a set amount of bandwidth included. If you reach the limit your VPS will be limited to 10 Mbps giving you time to purchase more bandwidth or upgrade to the next tier. Should you exceed bandwidth allocation by 200% or more your VPS will be suspended until you've either bought more bandwidth or upgraded to the next tier.

Using VPS to send mass mail: On our VPS, all outgoing mail is sent via the Mailchannels relay so to filter for spam and ensure delivery. You must not send more than 10 000 mail per month in total.

Sending mail not using relay: By default we require you to use our mail relay service. This means that you cannot send mail directly to the recipient without relaying it through us. This is done as to filter out spam and comply with requirements regarding e-mail spam. If you want to send email directly from your VPS, this is okay after reviewing the account. Contact us first and we will remove the block!

Generic / common sense prohibited activities on our platform.

Ordering process: Please ensure that you disable your VPN or proxy before initiating the order. Once your account has been reviewed, you may proceed to place future orders using a VPN.

Illegal Activities: The Service may not be used for illegal contests, lotteries, gambling, pyramid schemes, chain letters, unsolicited bulk email (spam), or any duplicative or unsolicited messages, whether commercial or otherwise.

Harassment and Abuse: Users must not defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including rights of privacy and publicity.

Objectionable Content: It is prohibited to publish, post, upload, distribute, or disseminate any defamatory, obscene, or unlawful content.

Intellectual Property Violations: Users must not upload, post, or otherwise make available any material that infringes on the intellectual property rights of others. This includes images, photographs, software, or any other content protected by copyright, trademark, or other proprietary rights without proper authorization.

Malicious Software: The uploading of files that contain viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful programs that may damage the operation of another's property is strictly prohibited.

Service Interference: Users must not interfere with other users' access and enjoyment of the services. This includes overloading, flooding, spamming, mail bombing, or crashing the Service.

Privacy Violations: Users should not harvest or otherwise collect information about others, including email addresses, without their consent.

Legal Compliance: All activities conducted through the Service must comply with all applicable laws, rules, and regulations.

Fraudulent Conduct: Creating a false identity or otherwise attempting to mislead others is strictly prohibited.

Network Integrity: Unauthorized access, network probing, or port scanning is prohibited. Port scanning is allowed only with explicit authorization from the network or host destination.

Unauthorized Usage: The deployment of services to facilitate or conduct DOS/DDOS mitigation as a service by HostUp customers is not permitted.

Last Updated: 01/08/2024