This Acceptable Use Policy ("AUP") defines the terms under which customers ("Customer") engage with Hostup AB, organization number 559290-1325 ("HostUp"), concerning the subscription service ("Service") provided by HostUp. Non-compliance with this policy may lead to the suspension of services.
If you ordered a service within 24 hours and we find out that you are in violation of any of the options mentioned below we will suspend and refund you right away. You will have a chance to take backup and transfer any important data out of your VPS later. Reach out to schedule a time, and we'll leave it running for another 24 hours before it's finally removed from our systems.
If your service has been active for longer than 24 hours we will give you ample warning time so that you can resolve the issue without any service interruption. If the abuse has been going on for an extended period of time, we may throttle the resource until it's resolved.
Crypto/Blockchain Activities: Engaging in mining, staking, validation, or other blockchain related activities is prohibited.
VPS Resource usage (disk): Excessive disk writing is not allowed. A limit of 1 DWPD (Disk Writes Per Day) is enforced, meaning if your disk space is 200 GB, you are allowed to write up to 200 GB of data to it per day on average or 6000 GB of data per month.
VPS Resource usage (cpu): While the RAM, Storage is dedicated, the CPU is fair share. This means it's okay to burst usage 100% of the CPU, but not use the CPU excessively 24/7. A thumb rule is if your average CPU usage is 50% or less then it's fine. If it's more than this you need to buy dedicated pinned CPU resources from us. This is because once the hypervisor goes above 50% CPU usage, other VPS CPU performance will decrease and CPU won't be able to turbo boost as high.
VPS Resource usage (bandwidth): Every plan has a set amount of bandwidth included. If you reach the limit your VPS will be limited to 10 Mbps giving you time to purchase more bandwidth or upgrade to the next tier. Should you exceed bandwidth allocation by 200% or more your VPS will be suspended until you've either bought more bandwidth or upgraded to the next tier.
Using VPS to send mass mail: On our VPS, all outgoing mail is sent via the Mailchannels relay so to filter for spam and ensure delivery. You must not send more than 10 000 mail per month in total.
Sending mail not using relay: By default we require you to use our mail relay service. This means that you cannot send mail directly to the recipient without relaying it through us. This is done as to filter out spam and comply with requirements regarding e-mail spam.
Ordering process: Please ensure that you disable your VPN or proxy before initiating the order. Once your account has been reviewed, you may proceed to place future orders using a VPN.
Illegal Activities: The Service may not be used for illegal contests, lotteries, gambling, pyramid schemes, chain letters, unsolicited bulk email (spam), or any duplicative or unsolicited messages, whether commercial or otherwise.
Harassment and Abuse: Users must not defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including rights of privacy and publicity.
Objectionable Content: It is prohibited to publish, post, upload, distribute, or disseminate any defamatory, obscene, or unlawful content.
Intellectual Property Violations: Users must not upload, post, or otherwise make available any material that infringes on the intellectual property rights of others. This includes images, photographs, software, or any other content protected by copyright, trademark, or other proprietary rights without proper authorization.
Malicious Software: The uploading of files that contain viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful programs that may damage the operation of another's property is strictly prohibited.
Service Interference: Users must not interfere with other users' access and enjoyment of the services. This includes overloading, flooding, spamming, mail bombing, or crashing the Service.
Privacy Violations: Users should not harvest or otherwise collect information about others, including email addresses, without their consent.
Legal Compliance: All activities conducted through the Service must comply with all applicable laws, rules, and regulations.
Fraudulent Conduct: Creating a false identity or otherwise attempting to mislead others is strictly prohibited.
Network Integrity: Unauthorized access, network probing, or port scanning is prohibited. Port scanning is allowed only with explicit authorization from the network or host destination.
Unauthorized Usage: The deployment of services to facilitate or conduct DOS/DDOS mitigation as a service by HostUp customers is not permitted.
Last Updated: 01/04/2024