As HostUp handles personal data, we are the data controller for the data you, as a customer, provide to us. HostUp strives to comply with the Data Protection Regulation, as well as GDPR.
When you visit our website, information that your browser sends to is automatically saved. These server logs include information such as your web request, IP address and other browser details. When you log in and use your account in the customer zone, we also log the activity on your account and any changes.
Why do you log data? This information is required to monitor and protect our servers. The activity logs are required to provide better information if your account is hacked and to fulfill other obligations. Logs http access.log, firewall logs and error logs are automatically deleted as they are no longer considered necessary. This usually happens completely automatically with the logrotate tool.
If you register on our website, we need and store the following information: Email address, password, Org. / social security number, full name and possibly company name, address and telephone number.
Why do you need this information? This information is required to perform the various services that we provide. For example, domain registration and invoicing.
We follow Swedish legislation and the GDPR, which protects your rights. We will only use your personal information to provide the services you purchase.
You can at any time request that we close your account and delete any information we have stored about you. You can also request that we provide any personal information we have stored about you, as well as change this information.
Your information security is our priority. The services that are in Sweden also remain in Sweden. In other words, if you order web hosting or VPS with the selected location Sweden, we will never store this data abroad.
The live chat, the analytics system and the case system run on a separate system and this data does not leave HostUp.
We only share your personal information when it is necessary to deliver the service you have purchased. Here is a list of who we share your information with and what information is shared.
Stripe - payment
Openprovider - domain registration
The Internet Foundation - domain registration
MaxMind - Fraud Protection
MailChannels - Email (web hosting only)
Do you store my card details? No, we do not. This information is stored by Stripe. Tokenization is the process used by Stripe to collect card details, or personally identifiable information (PII). A key representing this information is then sent to HostUp to be able to see the expiration dates, the last 4 digits of the card and other non-critical information.
Backup and Storage Disks All backups and storage are encrypted.Last Updated: 14/06/2022