Category Client Area

Help guides on common tasks in our client area

Change Contact Details

If you need to update your contact details, this usually happens in two steps! First you need to update your contact details for your account and then if you have a domain name with us you also need to update the whois to reflect these.

How to upgrade or downgrade your service

You can always easily upgrade or downgrade your service with us to any level. If you upgrade in the middle of a billing cycle, you only pay the difference! This guide shows you how to do it.

API – Authentication & Guidance

When authenticating against the public API, you use an API key. You can create as many keys as you like, and we recommend creating one API key for each service you integrate with. Example command: Limited permissions If you only…

Change billing cycle

On many of our services such as domain names and VPS, you can change how often you want to be invoiced. This guide shows you how to change between them.

Update or Add Payment Card

If you want to update or add a new debit card/credit card so that payments for your invoices are automatically processed at 8:00 PM (20:00 CEST) on the due date, this guide is for you.

Remove domain name renewal invoice

If you've received an invoice for a domain name renewal but don't wish to renew the domain, you can easily remove both the invoice and the renewal order through your customer portal.