AGREEMENT ON TERMS
1.1 In the service regarding web hosting and VPS, the customer rents resources on one of HostUp's servers.
1.2 HostUp tries to provide backup copies of the files the customer uploads. HostUp cannot be held responsible if data ("files") are lost on your hosting or VPS. It is up to the customer to ensure that a copy of important information is available.
1.3 HostUp has the right to suspend the customer if there are valid reasons for this. Examples of reasons may be: excessive use of our systems or that the service is used for illegal activities. HostUp will warn the customer with a good margin of time before the service is shut down if possible.
1.4 HostUp tries its best to maintain good uptime ("that your service is available"), but cannot be held responsible if losses are caused due to your service being unavailable. HostUp tries to be transparent in this and therefore provides a page where the customer can see the history of the operational errors that we have had. Operational disturbances. Previous data is not a guarantee for future expectations.
1.5 HostUp has the right to deny the customer an order if it is suspected that it is not in HostUp's best interest.
2. Agreement and subscription service
2.1 The service runs indefinitely according to the period chosen by the customer in connection with the order. The customer has the right to change the contract period from monthly to yearly and vice versa.
2.2 The customer has the right to cancel the agreement within 45 days from the date the service was ordered. However, this does not apply when the registration service has been performed for domain names and extensions that we have agreed on. It could, for example, be optimization of your website which entails a large cost for us.
2.3 HostUp has the right to suspend the customer's services if the customer does not pay on time. The customer has the right to cancel the subscription at any time.
2.4 If HostUp terminates the customer due to breach of contract, the service will not be refunded.
3. Domain name
3.1 HostUp gives the customer the opportunity to register domain names. In the event that HostUp cannot register your domain name with the registrar, a third party is used.
3.2 If the customer has automatic domain name renewal on, HostUp will send out an invoice 30 days before the due date. If the customer does not pay the renewal invoice, HostUp will not renew the customer's domain. The customer can manually renew the domain at any time via the HostUp customer portal.
4. Payment terms
4.1 The customer is obliged to pay all invoices, otherwise the service may be closed. Payment for the service takes place by choosing (1) Invoice, (2) Card payment, (3) Apple/Google Pay, (4) Swish at the time of payment.
4.2 HostUp is not obliged to provide the same payment method as when the customer first purchased the service or to send out payment reminders on overdue invoices. If payment is not received 30 days from the due date, HostUp has the right to remove the service without the possibility of data recovery.
4.3 In the case of card payment as well as Apple and Google Pay, the customer agrees to HostUp charging the customer on a recurring basis without HostUp requiring the customer's approval for each recurring payment, until you cancel the current order. We reserve the right to correct any errors or pricing errors, even if we have already requested or received payment.
4.4 VAT at the VAT rate of 25% will be added to the price. All prices are written exclusive of VAT. We may change the recurring price amounts of our Services at any time. If the customer has already received an invoice, the customer is not affected by the price change. Invoices are sent out 30 days in advance for web hosting and domain names and 14 days in advance for VPS. All payments must be made in SEK.
4.5 The Customer agrees to provide current, complete and accurate purchase and contact information for all purchases made through the Website. The customer further agrees to update contact and payment information, including email address, payment method and payment card expiration date within a reasonable time, so that we can provide the domain registrar with current contact information and charge and contact you as necessary.
5.2 If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a false or borrowed name or the name of any third party, even if you may be acting on their behalf third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive relief.
6. Applicable law
6.3 The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority to arbitrate any dispute on a class-action basis or to use class-action proceedings; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity for the public or other persons.
7. Exceptions to informal negotiations
The parties agree that the following disputes are not subject to the above provisions on informal negotiations binding arbitration: (a) Disputes seeking to enforce or protect or the validity of either party's intellectual property rights (b) Disputes related to or arising out of of, allegations of theft, piracy, invasion of privacy or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, neither party will choose to arbitrate any dispute falling within the portion of this provision held to be illegal or unenforceable and such dispute shall be resolved by a court of competent jurisdiction within the courts that set forth above, and the parties agree to submit to the personal jurisdiction of the court.
There may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to the ability to translate by Google, including descriptions, prices, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the website at any time without notice.
10. User Data
We will retain certain information that you transmit to the Website for the purpose of managing the performance of the Website, as well as information relating to your use of the Website. Although we perform regular data backups, you are solely responsible for any information that you transmit or that relates to any activity you have conducted using the Site. You agree that we shall have no liability to you for any loss or corruption of such information, and you hereby waive any right of action against us arising out of such loss or corruption of such information.
Visiting the website, sending emails and filling out online forms constitute electronic communications. You consent to receiving electronic communications and agree that all agreements, notices, disclosures and other communications we provide to you electronically, via email and on the Site, comply with all legal requirements that such communications be in writing. YOU HEREBY CONSENT TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR THROUGH THE SITE. You hereby waive any right or claim under any laws, ordinances, rules, regulations or other laws of any jurisdiction that require an original signature or the delivery or storage of non-electronic records, or to payments or the granting of credit by means other than electronic means.
To resolve a complaint regarding the service or obtain further information about the use of the service, please contact us at: info[AT]hostup.se
This policy is effective on February 21, 2022.